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What is the future of the high street for retail & leisure.
Is retail dead in towns and city locations or is it that retail isn’t meeting customer expectations? Do you know what the non-negotiables are for your in-store strategy in 2025? What is the long-term impact of changing shopping behaviours?
Is online shopping still in growth, or are consumers craving the in-store experience? How can you capitalise on the ‘online only’ backlash? What is considered as successful customer engagement? What is the future impact of digital on retail experiences? How do you future-proof the continuous balance between transactional and human service?
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